Delete your account and data
You can ask Deep Sea Cargo to delete your customer account and the personal data we hold about you at any time. It costs nothing.
How to ask
- Online: sign in to My account, open Account and press "Delete my account", then confirm.
- Or contact our office and say you want your account deleted. Give your name and the phone number on your account:
- WhatsApp: +231 77 000 0000
- Phone: +231 77 000 0000
- Email: info@deepseacargo.com
What happens
- At once: your online access ends, every phone is signed out, and we stop sending you WhatsApp messages.
- Then we delete your name, phone numbers, email, address, business name, notes and your WhatsApp message history. If you never sent goods with us, your whole customer record is deleted.
- If you have sent goods or made payments, the law and our accounts require us to keep those receipts, invoices and payment records. They stay under your customer code with the name "Deleted customer", and nothing in them identifies you any more.
How long it takes
Your online access ends immediately. We complete the deletion within 30 days and can confirm it to you on request. Goods still in our warehouses must be collected or settled first.